Senior Reservations Agent (Trade) | Head Office
The Royal Portfolio Cape Town
The Senior Reservations Agent's purpose at The Royal Portfolio is to facilitate our guests’ complete experience by ensuring that they reflect the warm and welcoming atmosphere guests can expect from our group of properties. Our Reservations Agents maximise room revenue and occupancy levels, whilst still achieving exceptional levels of customer satisfaction, by effectively assisting agents and guests, whilst upholding the purpose of The Royal Portfolio, which is “To give our guests a complete experience and a perfect stay.”
MAIN DUTIES & RESPONSIBILITIES- To provide accurate and timeous information to Retail, Wholesale and OTA trade as well as SA Resident and Royal Members Club (RMC) guests, with regards to all queries about The Royal Portfolio properties.
- Offer advice based on your expertise about the properties as well as additional activities our properties offer or guided experiences with 3rd party suppliers – it’s not just about the room it’s the full experience.
- To manage The Royal Portfolio inventory effectively as well as maintain the relationships with both Trade and Guests in order to maximise sales and revenue from all channels.
- Finance - Deposits, Cancellations & Commissions
- Online booking channels
- Liaise and communicate with internal stakeholders effectively
- Maintain a workable office environment, by ensuring that all information is retrievable by all office staff
- At least 8 years’ experience in a Reservations, Front Office, Guest Liaison or Concierge role in a luxury hotel, lodge or head office environment
- A tertiary qualification in a relevant subject (Hospitality, Tourism, Marketing a distinct advantage)
- Systems experience:
- PMS System – Opera
-
Pepperclub Hotel & SpaCape Town
FIT Reservations Agent
Pepperclub Hotel, Cape Town
Reports to Reservations Manager
Pepperclub Hotel is recruiting a confident, detail-driven FIT Reservations Agent to join our 5-star team. If you communicate well, manage pressure calmly, and take...
Phoenix RecruitmentCape Town
with suppliers with strict policies before incurring charges.
Cancel suppliers for unconfirmed tours and update grids.
Ensure duplicate or unwanted suppliers are cancelled.
Arrange extra services as required (e.g., restaurant reservations, activities like...
Communicate RecruitmentCape Town
Job Description:
The successful candidate will be responsible for managing the full debtors process, including issuing invoices and statements, following up on outstanding accounts, and ensuring accurate allocation and reconciliation of payments. The...