Call Centre Agent
Instacom Pretoria
Adhered to company policies and departmental procedures.
- Adhered to third-party agreements and policies.
- Adhered to Service Level Agreements and timelines.
- Maintain confidentiality.
- Build and maintain exceptional client relations.
- Maintain positive client relationships throughout any issue resolution.
- Provide follow-up client satisfaction with clients, as needed.
- Escalate unresolved client complaints regarding suppor
- Operate as the support point of contact to customers.
- Build credibility by communicating trust, morale and professionalism with clients.
- Assist with challenges a customer may experience.
- Provide prompt solutions or options going forward related to challenges.
- Assist with high severity requests or issue escalations as needed.
- Provide feedback to customers when dealing with customer requests.
- Identify customer needs and exceed client expectations.
- Identify potential/possible cancellations from clients and communicate to Account Manager
- Provide effective and proactive Support and solutions to avoid possible client cancellations.
- Answer all calls to the call centre.
- Create tickets for all calls and emails received.
- Provide feedback to customers on allocated tickets.
- Escalate tickets should it be necessary
- Assist with Out of Box Failure tests when required.
- Assist with All device setups, from OBF to Complete Setup of hardware and Services when required.
- Assist with device setup for Repairs.
- Assist with Quality Control of devices when required.
- Do a proper shift handover.
- Update tickets as per progress on setup of devices.
- Assist with resolving 0% Guard Patrol Sites when required.
HeadhuntersCenturion, 13 km from Pretoria
Requirements:
• Motivation: Highly motivated and goal-oriented with a strong desire to succeed.
• Communication Skills: Excellent verbal communication skills with a friendly and persuasive speaking manner.
• Pressure Handling: Ability to work well...
Stonebridge HR SolutionsCenturion, 13 km from Pretoria
Requirements:
• Grade 12
• 1+ years call centre experience
• Extremely well spoken in EnglishÂ
• Customer orientatedÂ
• Telephone EtiquetteÂ
Responsibilities:
• Standard call centre duties, customer service and salesÂ
Please note only...
Dante PersonnelPretoria
Minimum requirements:
• Matric
• Minimum of 5 years' experience in a similar Accounts payable role
• Solid understanding of accounts payable processes, including reconciliations
• Proficient in MS Office and Pastel or a similar accounting system