Collections Agent (VAF Book)

Minimum Requirements:

• Matric / Grade 12 certificate (compulsory)
• Fluent in English (additional languages are advantageous)
• Clear criminal and credit record
• Willingness to work shifts, weekends, or public holidays if required
• Basic computer literacy (Microsoft Office, email, etc.)

Experience Required:

• 12 years experience in a call centre or financial services environment.
• Exposure to vehicle finance, collections, or banking products is an advantage.
• Familiarity with CACS systems and banking platforms is beneficial.
• Post Write-Off/Shortfall Accounts: Prior exposure to post write-off, off-balance, and shortfall account collections.

Skills Required:

• Excellent verbal and written communication
• Strong telephone etiquette and active listening
• Customer-focused with strong service orientation
• Engage with clients to negotiate realistic and sustainable repayment arrangement
• Basic understanding of vehicle finance terms
• Ability to manage high call volumes and remain calm under pressure
• Awareness of NCA, FICA, and POPIA compliance standards
• Experience working with both manual and predictive dialers.
• comfortable working under pressure and meeting strict deadlines.
• Ability to manage both inbound and outbound calls effectively.
• a Solid understanding of written-off balances
• Identify opportunities to recover value from accounts previously written off.
• Apply strategic recovery methods to maximise collections on these accounts, including settlement negotiations, tracing, and working with legal teams where necessary.