Service Manager (Records Manager)
Rad Resources Johannesburg R 45,000/month
PURPOSE OF JOB
To ensure effective customer service through building of relationships and effective service delivery. To retain and grow defined service portfolios in line with strategic service objectives and agreed customer service targets.
QUALIFICATIONS, EXPERIENCE and KNOWLEDGE:
- 8 years customer service experience within the service industry, of which 3 years is in relevant customer service management.
- At least 3 years of service management experience.
- Experience in document management and archival related or similar industry will be preferable.
- Demonstrate excellent problem solving skills.
- Demonstrate excellent organisational skills.
- Must have excellent communication and interpersonal skills.
- Must hardworking and solutions driven.
- Must be a team player.
- Must have business acumen and be able to communicate with senior to top management levels.
- Must be prepared to travel between sites/clients.
- Must be highly computer literate.
- Must have own vehicle and valid drivers licence.
Oxyon Human Capital SolutionsAlberton, 11 km from Johannesburg
About Role:
We are looking for an experienced and results-driven Customer Service Manager to lead and manage their Customer Service function and ensure exceptional service delivery across all customer touchpoints.
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