Order coordinator (horeca)

Key Responsibilities:

Customer Engagement:

• Initiate outbound calls to potential HORECA clients to introduce our products and services.
• Identify customer needs and provide product information and solutions.
• Build and nurture strong relationships with existing HORECA clients through regular follow-up calls.

Sales Target Achievement:

• Achieve and exceed monthly sales targets set by the Sales Manager.
• Prepare and deliver compelling sales pitches to persuade potential clients to purchase our products or services.

Product Knowledge:

• Maintain up-to-date knowledge of the company's product and service offerings.
• Clearly communicate product features, benefits, and pricing to potential clients.

Order Processing:

• Accurately process orders and sales transactions, ensuring all necessary documentation is completed.
• Work closely with the Operations and Logistics teams to ensure timely order fulfilment. Offer substitution where applicable and facilitate redelivery for any
• products where no stocks.

Customer Service:

• Provide exceptional customer service by addressing customer inquiries, concerns, and requests promptly and professionally.
• Act as a liaison between the customer and other departments to resolve any issues effectively

Market Research:

• Stay informed about industry trends, competitors, and market conditions.
• Provide feedback to the Sales Manager regarding market insights and competitor activities.