French Customer Service Agent
SA Commercial (Pty) Ltd Cape Town
Job Description :
Respond to a defined a range of customer queries or inquiries to deliver appropriate, accepted resolutions for customers Proactively escalate any queries to appropriate channels ensuring they are handled and resolved in a timely manner
Demonstrate urgency on transactions using standard operating procedures
Requirements
A matric certificate or equivalent qualification
Good command of the French & English (verbal & written)
Passionate about customer service
Customer focused, results orientated individuals with sound problem-solving & inter-personal skills, to deliver effective engagements to customers.
Key Responsibilities: Customer service engagement via incoming calls and respond to email queries
Managing reservation, special requests, and complaints from customers via the websiteRespond to a defined a range of customer queries or inquiries to deliver appropriate, accepted resolutions for customers Proactively escalate any queries to appropriate channels ensuring they are handled and resolved in a timely manner
Demonstrate urgency on transactions using standard operating procedures
Requirements
A matric certificate or equivalent qualification
Good command of the French & English (verbal & written)
Passionate about customer service
Strong analytical and problem-solving skills
Webchat experience advantageous A minimum of 1-2 years working experience in dual-focus (back-office & voice) within an inbound/outbound contact center experience
Energia ConsultingCape Town
both nationally and internationally.
About the Role:
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Area of Responsibility
Processing of orders received through Orderwise, Surgicom and email system within our Service Level Agreement of 24hours
Liaises with customers telephonically and on email
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