French Customer Service Agent - Cape Town
SA Commercial (Pty) Ltd Cape Town
Job Description :
Respond to a defined a range of customer queries or inquiries to deliver appropriate, accepted resolutions for customers Proactively escalate any queries to appropriate channels ensuring they are handled and resolved in a timely manner
Demonstrate urgency on transactions using standard operating procedures
Requirements
A matric certificate or equivalent qualification
Good command of the French & English (verbal & written)
Passionate about customer service
Customer focused, results orientated individuals with sound problem-solving & inter-personal skills, to deliver effective engagements to customers.
Key Responsibilities: Customer service engagement via incoming calls and respond to email queries
Managing reservation, special requests, and complaints from customers via the websiteRespond to a defined a range of customer queries or inquiries to deliver appropriate, accepted resolutions for customers Proactively escalate any queries to appropriate channels ensuring they are handled and resolved in a timely manner
Demonstrate urgency on transactions using standard operating procedures
Requirements
A matric certificate or equivalent qualification
Good command of the French & English (verbal & written)
Passionate about customer service
Strong analytical and problem-solving skills
Webchat experience advantageous A minimum of 1-2 years working experience in dual-focus (back-office & voice) within an inbound/outbound contact center experience
Greys PersonnelCape Town
Position: Customer Service Agent - Export
Location: Paarden Eiland
Reporting To: Warehouse Supervisor
Job summary:
The Customer Service Agent will be responsible for providing administrative support within the Operations Department...
Neo Brokers (Pty) LtdCape Town
Responsibilities:
1. Provide prompt and professional customer support via multiple channels
2. Assist customers with trading processes, platform navigation, and technical issues.
3. Resolve customer complaints and ensure customer satisfaction.
4. ..
Neo Brokers (Pty) LtdCape Town
Key Responsibilities
• Responsible for acting as a liaison between customers and the company, delivering exceptional customer support and experiences
• Assisting with complaints, errors, account queries, billing, cancelations, and other queries...