Customer Support Agent - Cape Town
Ultra Personnel Cape Town
Area of Responsibility
Processing of orders received through Orderwise, Surgicom and email system within our Service Level Agreement of 24hours
Liaises with customers telephonically and on email
Dealing with Sales Consultants regarding queries, requests, sales orders, medical kits etc.
Releasing backorders, should it be requested
Sending invoices of consignment orders received to the customer and the Sales Consultant
Replace consignment stock used to customer
Action movement of stock when collection/delivery was arranged
Allocating stock for orders
Preparing pro-forma invoices
General administrative duties including regular filing
Arranging collections and deliveries by completing the required template and sending it to Logistics to arrange
Following up on collections and delivery requests
Obtaining the necessary approval for credits to be passed
Credits and re invoices to be done on the same day
Booking out kits if required
Assisting with afterhours emergency call if required
Removing consignment items invoiced from QWIX
Investigating errors on QWIX transfers done by Sales Consultants
Checking stock availability for Sales Consultants
Applying transfers on QWIX
Generating quotes for Midsouth
Invoicing Government orders and invoice according to tender pricing
Generating ROE list and submitting ROEs monthly
Removing and Invoicing items from WIP
Grade 12 (Matric) is a minimum requirement
Previous experience in Customer Support of at least 2-3 years is essential
Minimum 1 years experience in the Medical Device / Medical Equipment industry is preferred
Hospital experience is essential
Proficiency in MS Office, specifically Excel (advanced); MS Word and Outlook is essential
Proficiency in Syspro
Excellent communication skills (verbal and written) especially in English
Excellent organizational skills
Good telephone skills
Accuracy is essential
Team player
Ability to work under pressure and meet deadlines
People skills
Professionalism
Processing of orders received through Orderwise, Surgicom and email system within our Service Level Agreement of 24hours
Liaises with customers telephonically and on email
Dealing with Sales Consultants regarding queries, requests, sales orders, medical kits etc.
Releasing backorders, should it be requested
Sending invoices of consignment orders received to the customer and the Sales Consultant
Replace consignment stock used to customer
Action movement of stock when collection/delivery was arranged
Allocating stock for orders
Preparing pro-forma invoices
General administrative duties including regular filing
Arranging collections and deliveries by completing the required template and sending it to Logistics to arrange
Following up on collections and delivery requests
Obtaining the necessary approval for credits to be passed
Credits and re invoices to be done on the same day
Booking out kits if required
Assisting with afterhours emergency call if required
Removing consignment items invoiced from QWIX
Investigating errors on QWIX transfers done by Sales Consultants
Checking stock availability for Sales Consultants
Applying transfers on QWIX
Generating quotes for Midsouth
Invoicing Government orders and invoice according to tender pricing
Generating ROE list and submitting ROEs monthly
Removing and Invoicing items from WIP
C6 Replenishment weekly
QualificationsGrade 12 (Matric) is a minimum requirement
A tertiary qualification would be a definite advantage
Experience requiredPrevious experience in Customer Support of at least 2-3 years is essential
Minimum 1 years experience in the Medical Device / Medical Equipment industry is preferred
Hospital experience is essential
Strong communication skills
Skills and CompetenciesProficiency in MS Office, specifically Excel (advanced); MS Word and Outlook is essential
Proficiency in Syspro
Excellent communication skills (verbal and written) especially in English
Excellent organizational skills
Good telephone skills
Accuracy is essential
Team player
Ability to work under pressure and meet deadlines
People skills
Professionalism
Energetic, focuses and committed to get the job done to the best of their ability
Energia ConsultingCape Town
both nationally and internationally.
About the Role:
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About Our Client
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Job Description :
Customer focused, results orientated individuals with sound problem-solving & inter-personal skills, to deliver effective engagements to customers.
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