Technical Sales Representative

Pinetown, Durban · 8am to 5pm · Market-related salary (DOE) plus provident fund and performance-based bonus

About Our Client

With a collaborative culture and continuous improvement mindset, the business offers solid training, long-term growth and the chance to become a trusted technical partner to industrial customers.

The role exists to ensure smooth branch operations, timely customer service and accurate technical and administrative execution.

• Provide back-office support for all internal and external sales activities.
• Assist customers nationally with technical enquiries via email, phone and in person.
• Prepare accurate quotations for pumps, spares, repairs, field services and systems.
• Read and understand pump graphs, bills of materials and technical drawings (training provided).
• Match competitor pump specifications and offer equivalent technical solutions.
• Manage the full sales process from enquiry to delivery and payment.
• Follow up proactively on quotations, orders and back orders.
• Process proforma invoices and support smooth order implementation.
• Support the branch manager and external sales team when required.
• Order local buy-out products and assist with deliveries and collections.
• Maintain SharePoint documentation and lean boards daily.
• Contribute to business development through value-added selling and upselling.
• Generate leads and identify new opportunities with existing and prospective customers.
• Support creditor administration by retrieving supplier quotes and processing purchase orders.
• Assist debtor management through payment follow-ups and sending invoices and statements.
• Control and reconcile petty cash and prepare sales reports when requested.
• Manage documentation and assist walk-in customers.
• Prepare spares and pumps for collection or delivery.
• Oversee Durban branch stock control, including ordering, stock counts and warehouse coordination.
• Source parts for non-core and supplier items.
• Prepare marketing material and assist with office consumables and customer events.
• Uphold health and safety standards and support continuous improvement initiatives.
• Assist in achieving branch KPIs and perform any reasonable duties requested by management.

• 2+ years of experience in internal technical sales, branch support, or a similar technical admin role.
• Experience working with technical products, ideally pumps or mechanical/industrial equipment.
• Ability to read technical drawings, bills of materials and pump graphs (or willingness to learn).
• Strong customer service orientation with the ability to handle technical enquiries confidently.
• Proficient in preparing quotations, processing orders and coordinating sales administration.
• Highly organised, detail-focused and able to manage multiple tasks simultaneously.
• Strong follow-up skills, proactive mindset and commitment to delivering accurate work.
• Comfortable working with stock control processes, supplier coordination and warehouse workflow.
• Computer-literate with experience using internal systems, documentation platforms or ERP tools.
• A team player with a continuous improvement mindset and willingness to support branch operations end-to-end.