Technical Manager

Minimum Requirements:

• Relevant degree or diploma + trade test (in relevant trade).
• Minimum 15 years related experience and/or training related to the GET business. Preferably OEM experience in a middle to senior management role.
• MS Office Proficiency in Outlook, Word, PowerPoint. MS Projects and Excel.
• Pass and maintain mine medical fitness test.
• Strong knowledge of mining equipment maintenance, diagnostics and technical support processes.
• Proven leadership and people management experience.
• Valid drivers licence (car / feul allowance).
• Benefits included such as medical aid etc.

Key Responsibilities:

• Provide technical support across all mining products, ensuring high levels of equipment reliability and customer satisfaction.
• Ensure that PIR and PAR data are comprehensive, accurate, and submitted within required timelines.
• Support TSA and provide timely feedback to relevant stakeholders.
• Monitor and analyze key performance indicators, including Equipment Availability (EA), Mean Time to Repair (MTTR), and Mean Time Between Failures (MTBF), ensuring monthly targets are achieved.
• Conduct and oversee machine inspections, ensuring compliance with maintenance standards and performance targets.
• Coordinate and manage new machine commissioning activities, ensuring all required data is accurately captured and reported.
• Lead and monitor the implementation of CSI initiatives to enhance product performance, reliability, and operational efficiency.
• Ensure warranty-related KPIs are achieved through effective management of warranty claims, investigations, and corrective actions.
• Serve as the primary technical liaison between field operations and manufacturing facilities, facilitating communication, issue resolution, and product improvement initiatives.
• Drive operational excellence, accountability, and continuous improvement to support corporate performance and profitability objectives.
• Collaborate closely with supervisory and operational teams to achieve business goals, improve equipment performance and deliver exceptional customer support.