Hotel Receptionist
Hospitality Hire Cape Town
Minimum Requirements
- Matric / Grade 12 essential
- Minimum 2 years' experience as a Receptionist or Front Office Receptionist within a hotel
- Previous Opera PMS experience is essential
- Strong guest service and communication skills
- Good computer literacy
- Professional telephone and email communication skills
- Ability to handle guest queries and complaints professionally
- Comfortable working in a busy, high-volume hotel environment
- Must be willing and able to work shifts, weekends and public holidays
- Must be based in Cape Town or able to travel reliably for shift work
- Welcome and assist hotel guests in a professional and friendly manner
- Manage guest check-ins and check-outs
- Process guest information and reservations using Opera PMS
- Handle guest accounts, payments and billing queries
- Answer telephone calls, emails and front office enquiries
- Assist guests with hotel information and requests
- Respond to guest queries and complaints professionally
- Liaise with Housekeeping, Reservations, Maintenance and other hotel departments
- Maintain accurate guest profiles and information on Opera PMS
- Ensure front office procedures and hotel service standards are followed
- Provide efficient guest service throughout the guest journey
What Were Looking For
We are specifically looking for candidates who already have hotel reception / front office experience. This is not an entry-level Receptionist position.The successful candidate will be confident using Opera PMS, comfortable dealing directly with hotel guests and experienced in the operational demands of a busy hotel front desk.
To ApplyPlease submit an updated CV clearly showing:
- Your hotel Receptionist / Front Office experience
- The hotels or hospitality establishments where you have worked
- Your experience using Opera PMS
- Your employment dates
Apply for this Hotel Receptionist vacancy in Cape Town today.
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