Medical Receptionist

Key Responsibilities:

• Welcome and assist patients in a professional and friendly manner upon arrival.
• Manage the reception area and ensure a professional and organised environment at all times.
• Answer incoming telephone calls and respond to patient enquiries in a courteous manner.
• Schedule, confirm and manage patient appointments using the practice management system.
• Capture, update, and maintain accurate patient records and personal information.
• Handle patient registrations and ensure all required documentation is completed.
• Process patient payments and issue receipts where required.
• Liaise with doctors and other healthcare staff to ensure effective communication.
• Manage incoming and outgoing correspondence, including emails and documents.
• Maintain patient confidentiality and comply with data protection policies.
• Assist with medical aid queries and administrative documentation when required.
• Ensure filing systems and patient records are organised and easily accessible.
• Support the practice with general administrative and clerical duties as required.

Minimum Requirements:

• Grade 12 / Matric certificate.
• Minimum 23 years experience in a receptionist or administrative role.
• Previous experience in a medical practice or healthcare environment.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Experience with medical practice management systems will be advantageous.

Key Competencies and Skills:

• Excellent communication and interpersonal skills.
• Strong organisational and administrative abilities.
• Professional telephone etiquette.
• High level of attention to detail and accuracy.
• Ability to multitask and work effectively in a busy environment.
• Strong customer service orientation.
• Ability to handle confidential information with discretion and professionalism.