Assistant Lodge Manager

Job Profile

Hours may vary according to operational requirements.

Role Summary

The Assistant Lodge Manager plays a key leadership role in coordinating lodge operations, supporting staff development, maintaining operational standards, and ensuring that every guest interaction contributes to memorable and meaningful experiences.

• Ensure exceptional guest service and satisfaction at all times.
• Personally welcome arriving guests and engage with guests daily.
• Ensure all guest requests and special arrangements are fulfilled efficiently.
• Manage guest feedback and resolve complaints promptly and professionally.
• Build strong guest relationships to encourage repeat visits.

• Oversee the daily operations of the lodge to ensure seamless service delivery.
• Coordinate activities between departments, including housekeeping, maintenance, food & beverage, and guiding teams.
• Ensure lodge facilities, guest areas, and public spaces meet 5-star standards at all times.
• Monitor inventory and support procurement processes.

• Provide mentorship and guidance to Front-of-House staff.
• Conduct performance reviews and ongoing staff training.
• Foster a professional, respectful, and motivated working environment.
• Support HR processes, including staff development and discipline where required.

• Ensure consistent service standards during breakfast, lunch, and dinner.
• Monitor food quality, presentation, and guest dietary requirements.
• Conduct daily service briefings and debriefings.

• Conduct daily lodge inspections to maintain luxury standards.
• Implement and maintain Standard Operating Procedures (SOPs).
• Support sustainability and eco-friendly practices in operations.

• Contribute to continuous improvement of lodge operations.
• Implement innovative ideas to enhance guest experiences and lodge offerings.
• Support long-term operational goals and service excellence initiatives.