Assistant Management Couple

Key Responsibilities

• Conduct guided game drives and nature walks (where qualified)
• Interpret wildlife, ecology, and conservation to guests
• Ensure guest safety during activities
• Create memorable, personalised guest experiences

• General maintenance of property infrastructure, vehicles, and equipment
• Basic plumbing, electrical, and mechanical tasks
• Maintain reserve roads, signage, and outdoor areas
• Assist with reserve management where required

• Guest and staff transfers and logistics
• Support lodge operations during busy periods
• Work closely with management to ensure smooth daily operations

• Valid FGASA qualification (minimum Level 1 preferred)
• PDP and valid drivers licence
• Practical maintenance skills (hands-on and solutions-driven)
• Strong communication and guest-facing skills
• Physically fit and able to work flexible hours
• Previous lodge or reserve experience essential

Position 2: Reservations, Administration & Management

Key Responsibilities

• Manage reservations, enquiries, and confirmations
• Handle booking systems, rates, and availability
• Communicate with guests before, during, and after their stay
• Liaise with agents and tour operators
• Hosting of guests from time to time

• General lodge administration and filing
• Assist with invoicing, payments, and financial admin
• Prepare reports for management
• Maintain guest records and operational documentation

• Assist management with daily operations
• Coordinate staff schedules and logistics
• Support guest check-ins, check-outs, and special requests
• Ensure brand standards and guest expectations are upheld

• Previous reservations and hospitality administration experience
• Nightsbridge or similar booking platform experience essential
• Strong computer literacy (email, booking systems, Excel/Google Workspace)
• Excellent written and verbal communication skills
• Highly organised, detail-oriented, and professional
• Ability to work independently and handle pressure
• Luxury hospitality experience preferred

• Proven experience working together in a lodge or hospitality environment
• Strong teamwork and communication skills
• Professional, guest-focused, and adaptable
• Dedicated and looking for long term placement
• Willingness to live on-site in a semi remote environment
• Willingness to work longer and irregular hours
• Valid South African work permits (if applicable)
• Position suited to a couple without dependents