Reservations, Administration & Management Assistant

apartmentBright Search Recruitment (Pty) Ltd placeStormsvlei calendar_month 
Key Responsibilities
Reservations & Guest Communication
Manage reservations, enquiries, and confirmations
Handle booking systems, rates, and availability
Communicate with guests before, during, and after their stay
Liaise with agents and tour operators
Hosting of guests from time to time
Administration & Office Management
General lodge administration and filing
Assist with invoicing, payments, and financial admin
Prepare reports for management
Maintain guest records and operational documentation
Management Support
Assist management with daily operations
Coordinate staff schedules and logistics
Support guest check-ins, check-outs, and special requests
Ensure brand standards and guest expectations are upheld
Requirements
Previous reservations and hospitality administration experience
Nightsbridge or similar booking platform experience essential
Strong computer literacy (email, booking systems, Excel/Google Workspace)
Excellent written and verbal communication skills
Highly organised, detail-oriented, and professional
Ability to work independently and handle pressure

Luxury hospitality experience preferred

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