Technical Support and Security Systems Specialist

• 35+ years of practical experience in electronic security systems and technical support.
• Strong technical knowledge of CCTV, access control, electric fencing and IP networking.
• Experience with Hikvision, Avigilon, Impro and MorphoManager will be highly advantageous.
• Ability to install, maintain, troubleshoot and repair electronic security systems.
• Strong technical fault-finding and problem-solving skills.
• Proven ability to work independently, manage priorities and take ownership of client issues through to resolution.
• Excellent communication and client relationship management skills.
• Experience in field service, onsite and remote support, and SLA-driven environments.
• Strong organisational skills, including appointment scheduling, workload planning and technical documentation.
• A professional approach to client service and the ability to represent the company independently.
• Experience in key account management and identifying opportunities for business growth will be advantageous.
• A valid driver's licence and willingness to travel throughout the Western Cape are essential.

• Install, maintain, service and troubleshoot electronic security systems, including:
• CCTV systems, particularly Hikvision and Avigilon.
• Access control systems, particularly Impro.
• Biometric and identity-management systems, including MorphoManager.
• Electric fencing systems.
• Associated networking, power and communication infrastructure.
• Provide onsite and remote technical support to clients throughout the Western Cape.
• Diagnose technical faults, implement solutions and ensure issues are resolved efficiently.
• Manage client requests, service appointments and daily workloads independently.
• Prioritise urgent technical issues and ensure timely resolution in line with service-level agreement.
• Communicate professionally with clients, providing technical guidance, progress updates and feedback.
• Manage technical equipment, spare parts, work orders, returns and repairs .
• Maintain accurate system documentation, service records and operational reports.
• Conduct client training on the use and operation of security systems.
• Build and maintain strong client relationships to support customer satisfaction and retention.
• Identify opportunities to improve existing systems or introduce additional solutions within client accounts.
• Represent the company professionally and independently across the Western Cape.
• Ensure all installations, maintenance and support activities meet the required technical and service standards.

PLEASE NOTE: Thank you for your interest in this position. We will review your application and contact you if you are suitable.

Due to the amount of applications we receive for each position, we are unable to respond to each one individually. Please accept your application as unsuccessful if you had no feedback within 7 days of applying. Your CV will remain on our database and we will be in touch for other suitable positions.

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