Customer Service Agent

apartmentSA Commercial (Pty) Ltd placeCape Town calendar_month 
Skills & Competencies
  • Excellent verbal communication and active listening skills.
  • Ability to explain billing and invoice details clearly and confidently.
  • Strong problem-solving and conflict-resolution skills.
  • High attention to detail and accuracy in handling financial queries.
  • Customer-first mindset with empathy and patience.
  • Ability to remain professional in sensitive or high-pressure interactions.
Qualifications & Experience
  • Previous experience in a contact centre or customer service environment (billing/medical billing experience preferred).
  • Minimum Grade 12 / equivalent qualification.
  • Exposure to billing, invoicing, or financial processes advantageous.
  • Confident system navigation and call-handling skills.
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