Administration / Customer Service Agent

Administration / Customer Service Agent

Join a fast-growing leader in international bulk mailing and logistics providing cost-effective, tailored distribution solutions.

Paarden Eiland, Cape Town (Inospace), R10,000.00 R13,000.00 per month.

About Our Client

The company is a leader in international bulk mailing and logistics that specializes in providing cost-effective, tailored distribution solutions to businesses globally. It operates within a specialized international logistics niche and deals with global distribution operations.

The Role: Administration / Customer Service Agent

It contributes to the business by resolving logistical bottlenecks and maintaining precise administrative records while working closely with internal teams.

• Utilize a minimum of 5 years of experience in administration or customer service.
• Book and coordinate collections with clients and service providers.
• Receive, check, and process incoming materials accurately.
• Track and trace consignments proactively while providing regular updates to clients.
• Resolve customer queries and logistical bottlenecks professionally.
• Compile and analyze monthly client reports to ensure transparency and performance.
• Maintain precise administrative records and collaborate with internal teams.
• Apply knowledge of the logistics or courier industry to daily operations.

• Minimum of 5 years of experience in administration or customer service.
• Matric Certificate (Grade 12).
• Previous experience within the logistics or courier industry is essential.
• Strong proficiency in Microsoft Excel and Microsoft Teams.
• High-level attention to detail and accuracy.
• Ability to multitask in a high-pressure, fast-paced environment.
• Proactive, solutions-driven mindset with strong follow-up skills.
• Experience with international shipping, bulk mailing, tracking systems, and customs documentation (nice-to-have).