Reservationist

Job Specifications / Requirements:

• Minimum 12 years experience in hotel reservations or front office operations.
• Proficiency in hotel management systems such as OPERA, Protel, or similar.
• Excellent verbal and written communication skills.
• Strong customer service orientation with a professional and friendly demeanor.
• Sales-minded with the ability to upsell services and room categories.
• Detail-oriented, organized, and able to manage multiple tasks efficiently.
• Ability to work as part of a team and maintain positive relationships with colleagues and guests.