Infrastructure Engineer

Key Responsibilities:

• Provide first-line to third-line infrastructure support.
• Maintain and enhance network, server, and storage infrastructure.
• Administer firewalls, routing/switching, DNS/DHCP, and Active Directory (including Azure AD).
• Monitor performance, troubleshoot outages, and apply necessary upgrades.
• Manage Windows Server environments (20162022), including builds in Hyper-V and Azure.
• Collaborate with vendors and service providers to ensure uptime and reliability.
• Maintain security best practices aligned with ISO 27001, PCI DSS, and Cyber Essentials.
• Participate in disaster recovery, backup, antivirus, and business continuity planning.
• Document systems, processes, and configurations.
• Support on-call duties as part of a rotating shift (includes nights/weekends).

Required Skills & Experience:

• 45 years in an infrastructure or systems engineering role
• Strong knowledge of firewall/router technologies and network security concepts
• Proficiency with Windows Server (20162022) and Windows 11
• Experience with Active Directory (multi-site and Azure AD), DNS/DHCP
• Hands-on experience with monitoring and diagnostic tools
• Experience supporting on-prem and Azure-hosted environments
• Ability to troubleshoot and resolve complex infrastructure issues independently

Nice to Have:

• Hyper-V, IIS, AWS, Amazon Connect
• Zendesk, Twilio, Nerdio
• Relevant IT certifications (e.g., CompTIA, Microsoft, Cisco)
• Experience with customer service or BPO environments