Quality Assessor: Call Centre, Sales & Compliance

• Matric (Grade 12)
• Minimum 3 years' experience as a Quality Assessor/QA Analyst within a call centre environment
• Proven experience assessing and monitoring sales calls
• Experience within funeral insurance, life insurance, or financial services will be highly advantageous
• Sound knowledge of FAIS, TCF, POPIA, PPRs, and Long-Term Insurance legislation
• Strong coaching, analytical, and reporting skills
• Valid driver's licence and own reliable transport
• Willingness to travel between branches when required

• Monitor and evaluate sales calls for quality, compliance, and customer experience
• Conduct call audits and complete quality assessments
• Identify compliance breaches, sales risks, and improvement opportunities
• Provide coaching and feedback to sales consultants and team leaders
• Analyse trends and compile quality and compliance reports
• Support branch audits and continuous improvement initiatives
• Ensure adherence to legislative and regulatory requirements relating to funeral and insurance policy sales

• Excellent attention to detail
• Strong listening and analytical abilities
• Ability to identify sales and compliance risks
• Excellent communication and coaching skills
• High level of professionalism and integrity
• Ability to work independently and manage multiple priorities

If you have a solid quality assurance background in a sales-driven call centre environment and understand the legislation governing funeral or insurance policy sales, we would like to hear from you.

Please consider your application as unsuccessful should you not receive a response within 14 days of submitting your application.