Internal Sales Consultant - Midrand

Purpose of the Role

The successful candidate will contribute to maintaining strong client relationships, ensuring service excellence, and driving business growth through value-added sales.

• Manage and process insurance claims and quotations within SLA timelines.
• Execute quoting, claim authorisation, and processing through insurer portals.
• Ensure all claims are actioned, resolved, and closed within agreed timeframes.
• Coordinate delivery of replacements, including upselling of accessories and value-added products.
• Oversee administrative sales functions, ensuring accuracy and compliance with SOPs and SLAs.
• Collaborate with the sales team on repairs, aftersales activities, and special courier arrangements.
• Maintain strong relationships with B2B partners, procurement managers, and corporate clients.
• Manage quotations and orders for B2B clients from initiation through to delivery.
• Provide procurement with stock requirements to support seamless order fulfilment.
• Identify and pursue new business opportunities with insurers, brokers, and corporate customers.
• Handle direct retail sales from quotation to delivery, including upselling opportunities.
• Deliver professional and timely customer service via phone, email, and in-person interactions.
• Ensure adherence to compliance standards, SLAs, and company policies.
• Maintain accurate, up-to-date records of claims, quotations, and sales activities.
• Drive continuous improvement by identifying process enhancements and service innovations.
• Escalate exceptional cases promptly to management.

• Matric (with strong English communication skills).
• Ability to speak Afrikaans will be advantageous.
• Minimum of 3 years’ experience in a call centre, tele-sales, or internal sales environment.
• Proficient in Microsoft Office (Word, Excel, Outlook, SharePoint).
• SAP experience advantageous.
• Excellent telephone etiquette and strong customer service orientation.
• High attention to detail with excellent time management skills.
• Strong emotional intelligence (EQ).

• A dedicated self-starter with a proactive approach.
• Ability to multitask and manage competing priorities.
• Strong administrative accuracy and efficiency.
• High-level stakeholder engagement and relationship-building skills.
• Team player with a willingness to go the extra mile.
• Ability to self-manage while aligning with company values and goals.