Catering Manager - Coffee Shop

Our client is seeking a full-time talented and experienced Senior Catering Manager to oversee all aspects of a coffee shop, with kitchen, dining room, and customer service skills. The role requires an innovative, hands-on approach in culinary leadership, stock management, staff supervision, and customer relationship management.

Job Description

• Plan, direct and supervise food preparation and culinary activities
• Ensure compliance with health and safety regulations.
• Develop and maintain standard recipes to ensure consistent quality. Monitor food costs to achieve budget targets.

• Order and maintain inventory levels of food and kitchen supplies.
• Conduct weekly stocktaking and manage suppliers to ensure timely deliveries.
• Optimize stock rotation and minimize waste.
• Keep to pre-set meal specs.

• Recruit, train, and supervise kitchen staff.
• Set work schedules and ensure adequate staffing levels.
• Foster a positive work environment and provide coaching and feedback.

• Build and maintain strong relationships with customers.
• Handle customer inquiries, feedback, and complaints promptly and professionally.
• Ensure a high level of customer satisfaction through excellent service delivery.

• Plan and execute catering for functions and events, ensuring seamless service.
• Collaborate with clients to customize menus and meet specific dietary needs.
• Coordinate logistics, including staffing, setup, and breakdown.
• Set up of decor.

• Maintain high standards of food quality, hygiene, and presentation.
• Conduct regular inspections and implement corrective actions as needed.
• Stay updated with industry trends and incorporate new techniques and recipes.

• Degree or Diploma in Culinary Arts or Hospitality Management
• Proven experience as a Chef or Kitchen Manager in a similar establishment.
• Strong leadership and managerial skills with the ability to motivate and develop

• HR and IR knowledge, including payroll
• Excellent organizational and multitasking abilities.
• Solid understanding of culinary techniques and kitchen operations.
• Strong dietary knowledge.
• Exceptional communication and customer service skills.
• Degree or certification in Culinary Arts or Hospitality Management is a plus.
• Own transport
• Computer skills and POS system experience
• Bilingual
• Own transport

Location: Stellenbosch