Oracle ERP (EBS & HCM) Technical Administrator Support Specialist

Minimum Requirements

The successful candidate must have:

• At least eight (8) years experience as an Oracle E-Business technical resource in a project and/or support environment.
• Proven experience with:
• Oracle EBS Open Interfaces
• Application Programming Interfaces (APIs)
• REST APIs
• Data conversions and integrations
• Strong capability to design, architect, and develop technical solutions.
• Working knowledge of quality assurance, testing, and release management practices.
• A good understanding of the Systems Development Life Cycle (SDLC).
• Demonstrated client orientation, problem-solving ability, decision-making skills, time management, and teamwork.

Advantageous Technical Skills and Knowledge

The following technical skills and knowledge will be advantageous:

• Java Development
• Advanced PL/SQL development

• Unix, including AIX/Linux
• Shell scripting
• Tomcat
• WebLogic

• SSL offloading
• Reverse proxy
• Load balancing
• Wildcard certificates on Java applications
• F5 load balancing

• Single Sign-On (SSO)
• Oracle Access Manager (OAM)
• LDAP

Oracle Technologies

• Installation and upgrades
• Multi-node configurations
• Oracle Access Manager integration

• Installation and upgrades
• Security configuration
• OAM integration
• LDAP configuration

• Integration platforms, including Oracle SOA and Oracle Integration Cloud

Duties and Responsibilities

In this role, you will be responsible for providing technical support, administration, and maintenance services to enable the stability, availability, and continuous operation of the Enterprise Systems Divisions Oracle platform landscape.

The core systems include:

• Oracle E-Business Suite (EBS), including:
• Sysadmin
• Workflow
• Integrations
• Technical Administration
• Oracle Fusion HCM Cloud
• Oracle BI Publisher
• Oracle OBIEE
• Oracle Cloud Infrastructure (OCI)
• Oracle Integration Cloud
• Fusion Data Intelligence / Fusion Data Analytics

Supported Modules

The successful candidate will support the following modules:

• Payroll
• General Ledger
• Accounts Payable
• Accounts Receivable
• Fixed Assets / Asset Tracking
• Projects
• Inventory
• Purchasing
• iSupplier
• Contracts Management

• Core HR
• Absence Management
• Recruitment
• Talent Management
• Learning
• Compensation
• Advanced Controls
• Fusion Data Analytics

Technical Scope of Services

The appointed resource will provide technical services to support the operation, stability, and optimisation of the in-scope platforms. This will include:

• Providing technical administration, operational support, and maintenance services across all in-scope Oracle platforms.
• Managing system environments, including monitoring, performance optimisation, and environment stability.
• Executing and supporting system upgrades, patches, and release cycles for Oracle EBS and Oracle Fusion HCM.
• Supporting key business milestones and critical processing periods, including:
• Oracle EBS application upgrades, system administration, and patch cycles
• Quarterly Oracle Fusion HCM patch release cycles
• Performance evaluation and performance contracting cycles
• Payroll tax year-end processing
• Financial year-end processing
• Compensation cycles for annual increases and bonuses
• Resolving technical incidents and service requests in line with agreed operational timelines and service levels.
• Supporting and maintaining integrations, interfaces, workflows, and reporting components to ensure continuity of end-to-end business processes.
• Providing technical support during high-risk and time-critical processing periods to ensure system availability, integrity, and reliability.

Expected Deliverables

The successful candidate will be expected to deliver the following:

• Provision of technical administration and operational support services across Oracle E-Business Suite, Oracle Fusion HCM, and associated platforms.
• Management and monitoring of system environments, including performance optimisation and stability.
• Execution of system upgrades, patching, and quarterly release activities.
• Resolution of technical incidents and service requests, including root cause analysis.
• Support for integrations, interfaces, and middleware to ensure continuity of business processes.
• Provision of technical support during critical business processing periods.
• Administration of security, access controls, and authentication mechanisms.
• Development and maintenance of technical documentation, including runbooks and standard operating procedures.
• Knowledge sharing and skills transfer to internal teams to ensure capability building and continuity of support.
• Adherence to organisational governance, security, and change management processes.