Property Administrator Supervisor

Key Responsibilities:

Billing & Collections Operations:

• Oversee and streamline billing operations
• Manage month-end closing processes for billing functions
• Ensure timely and accurate upload of tenant charges into MDA and third-party systems
• Reconcile tenant charges to the accounting system
• Handle billing escalations and disputes with professionalism
• Deliver accurate, timely invoices and maintain billing quality assurance
• Provide detailed weekly/monthly collection reports to management
• Ensure AR goals and collection metrics are consistently met
• Review and report on delinquencies and customer disputes

Clerical Team Oversight:

• Lead, train, and build a high-performing administrative support team
• Ensure compliance with internal procedures, policies, and quality standards
• Assist with special projects related to accounts receivable and process improvements

Portfolio Management:

• Full property administration for a portfolio of buildings
• Lease onboarding, billing, receipts, and tenant collections
• Accounts payable/receivable and cashbook reconciliation
• Maintain tenant relations and support facility operations

Requirements:

• Grade 12 (Matric)
• Diploma in Property Management (advantageous)
• 23 years experience in a similar property administration role
• Previous property and utilities billing experience is essential
• Junior management or team leadership experience preferred
• Intermediate MS Excel skills
• Experience with SAGE and MDA systems (advantageous)
• Excellent customer service background

Skills & Competencies:

• Strong planning, organizational, and time management skills
• Client management and problem-solving abilities
• High attention to detail and accuracy
• Effective communication (verbal and written)
• Ability to work under pressure and meet tight deadlines
• Team-oriented and service-focused approach

Ready to take the next step in your property career?