Implementation Specialist

Responsibilities: Implementation Management

• Manage end to end client implementation requests, including:
• New client implementations
• Updates to existing client details
• Client fee updates and adjustments
• Ensure all implementation requests are completed within agreed timelines.

• Review all incoming requests for accuracy, completeness, and compliance with required standards.
• Engage with business stakeholders to resolve discrepancies or missing information.
• Ensure adherence to governance processes and documentation standards.

• Accurately configure and update client information within relevant systems.
• Perform validation checks to ensure accuracy and alignment with approved requirements.
• Support system testing activities where required.

• Communicate implementation progress and status to business stakeholders.
• Provide guidance on requirements, timelines, and process expectations.
• Act as a point of contact for implementation-related queries.

• Track all implementation requests and provide regular reporting.
• Highlight risks, issues, and delays.
• Provide feedback and insights to improve delivery and efficiency.

• Identify opportunities to streamline implementation processes.
• Work closely with the PMO Manager to:
• Improve workflows
• Strengthening governance and controls
• Standardize templates and processes
• Support alignment with governance frameworks (e.g. PMO, ISMS, ISO standards).

• Attend client and internal meetings related to implementations.
• Project manage selected client implementations, including planning, coordination, and stakeholder engagement.
• Ensure delivery against timelines and successful outcomes

• Matric / Grade: 12 (Essential)
• Project Management Certification (PMP,PRINCE 2AGILE or equivalent)
• 25 years experience in:
• Client implementation / onboarding
• System changes or operations environments
• Data management or system configuration
• Experience working with financial data, including managing and updating client rates/fees, is required
• Experience working within governance frameworks (PMO, ISMS, ISO) is advantageous

• Strong attention to detail and accuracy
• Excellent organisational and time management skills
• Strong communication and stakeholder management
• Problem-solving and analytical thinking
• Ability to manage multiple requests simultaneously
• Process-driven with a strong governance focus
• Proactive mindset with a focus on continuous improvement
• Understanding of financial principles, particularly pricing, rates, and fee structures

Should you not receive a response within 10 working days, please consider your application as unsuccessful