Desktop Engineer

Requirements:

• Matric & relevant IT qualification
• CompTIA A+ and N+ Certifications (advantageous).
• Microsoft certifications
• 35 years in desktop or end-user IT support roles.
• Own reliable transport (advantageous but not mandatory)

Responsibilities:

• Diagnose and troubleshoot technical issues, including account setup and computer or network system configurations;
• Install Line of Business System and applications on client computer and dedicated computer systems;
• 2nd Level Support for Microsoft Software such as MS-Windows 10, Office 365, Teams;
• 2nd Level Support for line of business and IT Systems Software and escalations to vendor or departments;
• Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.).
• Work within established configuration and Change Management Policies to ensure awareness, approval and success of changes made to the Configuration Items;
• Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role;
• Hands-on experience with Windows/Linux/Mac OS environments;
• Good understanding of computer systems, mobile devices, and other tech products;
• Ability to diagnose and troubleshoot various levels technical issues;
• Familiarity with Remote Desktop Applications;
• Excellent problem-solving and Communication Skills;
• Additional certification in Microsoft, Linux, Cisco, or similar technologies is a plus.