ZMO 19720 - Assistant F&B Manager (CPT)

1. Star Hotel in Cape Town

Job Description

Our client is seeking an Assistant Food and Beverage Manager responsible for the effective day-to-day shift management of all Food & Beverage operations, including banqueting, beverage operations and room service. This role drives profitability for specific outlets, maintains product and operating standards, maximizes guest satisfaction, delivers on F&B business objectives and develops a cross-functional talent pipeline within food and beverage.

Key Responsibilities:

• Develop outlet plans aligned to the F&B strategy, for sign-off by the F&B Manager.
• Identify opportunities to market unique products and services and grow covers and average spend.
• Track and reduce risk.

• Schedule staff and allocate duties to ensure maximum cover.
• Hold shift briefings and handovers, and complete shift reports.
• Be present on the floor during service to assist guests and resolve complaints.
• Manage stock and operating equipment per SOPs, and reduce breakage and loss.
• Ensure productivity targets, SOPs and SLAs are met.

• Complete competitor and pricing analyses with the F&B Manager.
• Review product performance and recommend improvements and rationalisation.
• Plan and execute new products and projects with minimal disruption to service.

• Monitor compliance with SOPs, health and safety, and hygiene legislation.
• Implement control measures and ensure audit targets are achieved.
• Ensure all staff understand legal requirements and the consequences of non-compliance.

• Lead, coach, train and motivate the floor management team and F&B staff.
• Build a cross-functional talent pipeline within food and beverage.

• Control expenses and complimentary spend against budget.
• Achieve profitability for specific outlets.

• Maximise guest satisfaction and resolve feedback and conflict.
• Maintain management availability to guests.
• Manage relationships with suppliers and service providers.

• Matric is essential
• 3-year Hotel School Diploma or equivalent national qualification would be advantegeous.
• Minimum of 5-6 years experience in the food and beverage industry within a hotel, of which at least 2 years in a supervisory role.
• Proficiency in MS Office; Micros / Opera preferred.
• Knowledge of food and beverage costing, and of safety, health and environmental legislation.
• Specialist beverage knowledge (wine, barista) and stock control experience.

• Planning, decision-making and problem-solving.
• Analysing outlet and product performance.
• Business and financial acumen.
• Strong written and verbal communication, and report writing.
• Stakeholder management, influencing and networking.
• Attention to detail and emotional resilience.
• Customer service and conflict resolution.
• Innovation and continuous improvement.
• Coaching, motivating and people management.
• Contract management.

Salary/Package

R560 000 R600 000 CTC per annum

• Provident Fund
• 13th Cheque