Inbound Travel Consultant Role

The employer is a well-established inbound travel company based in Strand, Cape Town. They operate within a supportive, non-corporate environment with strong team values and long-term staff retention. The business values commitment, reliability, and individuals who take pride in building a career in the tourism sector.

The Inbound Travel Sales Consultant will manage travel enquiries, design tailor-made itineraries, secure bookings, and deliver excellent customer service for travellers visiting the Western Cape, Garden Route, Cape Town, and Limpopo. This is a fast-paced, sales-driven role requiring strong destination knowledge, customer focus, and occasional after-hours support, as is standard in the travel industry.

Key Responsibilities

Travel Planning, Sales & Client Support

Handle inbound travel enquiries via phone, email, and online channels.

Convert enquiries into confirmed bookings by providing accurate, compelling travel recommendations.

Create tailor-made itineraries aligned with client needs, preferences, and budgets.

Provide expert advice on travel routes, accommodation, tours, and experiences within South Africa.

Proactively recommend upgrades, add-ons, and alternative options to maximise sales value.

Follow up on quotes, provisional bookings, and leads to improve conversion rates.

Bookings, Supplier Coordination & Operations

Make and manage reservations with accommodation providers, tour operators, transport suppliers, and other partners.

Ensure all supplier bookings are accurate, confirmed, and delivered within agreed timelines.

Build strong working relationships with suppliers and stay updated on availability, promotions, and new products.

Reconfirm bookings prior to guest arrival and coordinate logistics for multi-day itineraries.

Assist with sudden changes, emergency adjustments, cancellations, or rerouting.

Customer Service Excellence

Provide pre-travel, during-travel, and post-travel support for guests.

Assist with after-hours queries or emergencies when required.

Resolve client concerns professionally and timeously.

Follow up post-travel to gather feedback and encourage repeat visits.

Administration & Documentation

Issue booking confirmations, vouchers, travel packs, invoices, and itineraries.

Maintain accurate client records, booking details, CRM updates, and internal spreadsheets.

Reconcile supplier invoices and ensure all financial documentation is accurate and complete.

Maintain high levels of organisation, accuracy, and compliance with company processes.

Requirements:

2+ years experience in the tourism industry (inbound sales experience highly advantageous).

Strong knowledge of Western Cape, Garden Route, Cape Town, and Limpopo tourism products and destinations.

Proficiency in MS Office (Word, Excel, Outlook).

Excellent written and verbal communication skills.

Strong sales ability, customer service orientation, and problem-solving skills.

Close attention to detail and the ability to manage multiple tasks simultaneously.

Ability to work under pressure and meet deadlines in a fast-paced environment.

Must be able to work on-site in Strand, Cape Town.

Matric required (Tourism or Hospitality qualification beneficial).

Preferred Attributes

Experience with travel reservation or booking systems (advantageous).

Passion for South African tourism and crafting memorable travel experiences.

Highly organised, proactive, and a strong team player.

Positive attitude, strong work ethic, and commitment to career growth.

Strong interpersonal skills with the ability to build client relationships.

If you meet the above requirements and believe you are a good fit for this role, please submit your CV, recent headshot, and contactable references