French Travel Consultant
The Legends Agency Cape Town
French Travel Consultant
Manage efficient travel bookings and accommodation for staff of a big corporate account while ensuring compliance with international mobility policies.
Cape Town
About Our Client
The company manages travel and accommodation bookings for the staff of a big corporate account. The organization assists with international mobility and ensures smooth journeys for our customer's employees.
The Role: French Travel Consultant
The purpose of this role is to handle the efficient booking of travel tickets and accommodation for a corporate account. This position exists to assist employees with their journeys and ensure all arrangements comply with the clients international mobility policy.The main focus areas include processing travel requests, managing bookings through a travel agent system, and maintaining accurate tracking of all travel-related data.
Key Responsibilities- Perform necessary bookings with the travel agent booking system choosing the most effective price and time options.
- Receive and check travel requests in the internal system for compliance with mobility policies.
- Respect Key Performance Indicators including a 24-hour turnaround for VIP/urgent requests and 48 hours for others.
- Manage special requests including additional luggage, assistance services, and pet travel with the dedicated team.
- Handle booking changes and emergencies such as strikes or world upsets.
- Update and maintain the travel spreadsheet accurately to initiate travel reports and track cost savings.
- Assist the reporting team with monthly checks of Airplus invoices.
- Escalate problems to the department manager with full explanations and necessary documentation.
- Communicate professionally and comprehensively in both French and English.
- Demonstrate computer literacy with good knowledge of Excel, Outlook, and Word.
- Exhibit strictness, attention to detail, and responsiveness.
- Work well under pressure and relate to people from a variety of backgrounds.
- Respect targets set by management and escalate problems in case of difficulties.
- Maintain involvement to provide an overview of current files and anticipate potential issues.
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