Services Consultant (Somerset West Hybrid)

ENVIRONMENT:

Preferred qualifications for this role include a one-year IT qualification and/or a business qualification, while an additional advantage would be a background in the fruit industry.

DUTIES:

• Provide technical guidance to clients on system/workflow best practices.
• Assist staff with troubleshooting client-specific logs.
• Handle and escalate customer requests, complaints and feedback and provide appropriate solutions.
• Follow up with clients to ensure the resolution of issues in a timely manner.
• Keep accurate records of customer interactions.
• Follow communication procedures. guidelines and policies outlined by the company.
• Accurately translate client requirements into usable specifications for the Development team, by mapping out applicable business processes to be absorbed into the systems.
• Ensure that support logs are accurate and thoroughly documented.
• Instil a sense of confidence in clients that a high level of service will always be delivered.
• Support the Team Leader to ensure that all log inquiries/requests are followed up and that the company produces a high-quality of service delivery.
• Take responsibility for the timely communication, to the team lead, of any risks and issues as they develop.

REQUIREMENTS:

• Strong technology inclination.
• Intensive troubleshooting knowledge.

Experience:

• One-year IT qualification and/or business qualification.
• A background in the fruit industry is a plus.

ATTRIBUTES:

• Ability to effectively prioritise workload.
• Ability to work accurately and be detailed orientated.
• Must thrive in a team environment and have good written and verbal communication skills.
• Excellent task and time management skills.
• Ability to work independently and under pressure.
• Be able to go the extra mile to assist clients.