Telesales Agent

JOB DESCRIPTION:

The Telesales Consultant will be responsible for generating Warranty/Booster, Service & Maintenance, LPP, Adcover/Deposit Cover, Paint Tech & Tyre & Rim Sales. Generating leads/ sales on various campaigns & projects. Responsible for the achievement of Daily, Weekly and Monthly targets, through outbound telephonic contact.

DUTIES / KEY RESPONSIBILITIES:

• Achieve/exceed sales targets
• Follow up on all sales leads in a timely and effective manner
• Adherence to QA and Compliance criteria as per FAIS requirements
• Responsible for follow-ups
• Ability to cross-sell, sell from a large range of branded products/services, as well as the ability to close
• Ability to accurately assess customer needs and potential, identify and deal with objections that may arise
• Accurate daily recording of all call details on the LMS
• Maintain and develop professional selling skills
• Daily administration

EDUCATION:

• Grade 12 / Matric
• Fully FAIS accredited as per requirements set out according to your DOFA date
• RE Qualification – as per DOFA date
• Up to date with CPD Hours
• Preference will be given to candidates that have completed the full FAIS qualification

EXPERIENCE, KNOWLEDGE, AND SKILLS REQUIRED:

• Minimum 1 – 2 years’ sales experience (telesales environment) or if no work experience (school leaver), a passion for sales is a must
• Experience in an inbound/outbound call centre environment
• Excellent telephone selling skills with professional telephone manner and commercial acumen and the capability to communicate with enthusiasm and drive
• Excellent communication (verbal and written) - Good command of the English language
• Motor industry experience will be an advantage
• Results-driven
• Good negotiating and closing skills or ability to take instructions to be trained by an experienced sales coach
• Target and incentive driven
• Energetic
• Multi-tasking
• Excellent time management and attention to detail
• Confident and assertive
• Ability to work under pressure
• Team Player
• Accuracy in data capture
• Outgoing and vivacious personality
• Computer literate – MS Word, Excel, Outlook, and CRM experience/knowledge (added advantage)
• Strong formal sales training/understanding or willingness to learn and share knowledge
• Criminal and Credit Clear
• Reliable or own transport
• A background in the Motor trade would be preferable
• Ability to work late and weekend shifts
• You are required to illustrate integrity and honesty in the handling of cash/finances, in that in your role, you may be required to provide some form of financial advice on financial products
• Study assistance will be provided to those who haven’t completed their RE/FAIS qualification (work back agreement will be signed)