Retail Operations Manager

The Role

Reporting directly to group ownership, the Retail Operations Manager will oversee day-to-day operational performance across all stores.

You will act as the link between store management teams and ownership, ensuring standards are maintained, teams are accountable, and stores operate efficiently and profitably.

This is a highly visible, floor-based role requiring daily store visits and active involvement in operations.

• Conduct daily store visits and structured floor walks
• Assess store presentation, merchandising, cleanliness, compliance, and operational standards
• Hold Store Managers, Supervisors, Receiving Managers, and department heads accountable to KPIs and operational expectations
• Drive profitability through improved controls, reduced wastage, and shrinkage management
• Identify operational inefficiencies and implement better systems and processes
• Monitor staffing, productivity, and operational performance across stores
• Compile detailed operational reports and action plans for ownership
• Ensure consistency, discipline, and high standards across the group

• Minimum 5 years experience in retail management
• At least 2 years overseeing multiple stores, sites, or large departments
• Strong FMCG / grocery retail background - not neg
• Excellent understanding of store operations, floor standards, and profitability
• Strong leadership and accountability management skills
• Hands-on, disciplined, detail-oriented approach
• Able to identify problems quickly and implement practical solutions
• Strong reporting, analytical, and problem-solving ability
• Valid drivers licence and own reliable vehicle essential
• Relevant tertiary qualification advantageous, but proven experience is more important

• Market-related salary
• Petrol / travel allowance
• Senior leadership role with autonomy and influence
• Direct access to ownership and decision-making
• Stable, growing retail group with long-term plans

We are looking for an operator not someone who manages from behind a desk. If you are driven by standards, accountability, and results, we would like to hear from you.