Call Centre Agents (Debt Collection)
(Government & Municipal Entities) x 4
Department: Collections
Location: Roodepoort
Salary: R 5500 R6000 (dependant on experience)
Job Purpose: To recover outstanding debts from government departments, municipalities, and related state
entities and private companies through professional and compliant call centre collectionmethods. The incumbent must manage high call volumes, accurately update accounts using
Excalibur and SAP systems, and maintain excellent relationships with public sector debtors.
Key Responsibilities: o Conduct outbound collection calls to government and municipal debtors.
o Negotiate payment arrangements and follow up on commitments made.o Accurately update debtor information and collection notes using Excalibur and SAP.
o Prepare reports on contact outcomes, payment arrangements, and follow-up actions.
o Escalate queries or non-responsiveness according to internal SOPs and service level
agreements.
o Ensure all communication and processes comply with relevant legislationo Monitor age analysis reports to prioritise accounts for follow-up.
o Meet daily and monthly targets for calls, commitments, and collections.
o Follow through on invoice queries, payment confirmations, and remittance tracking(inbound and outbound).
o Assist in resolving payment allocation and reconciliation issues.
Minimum Requirements: o Grade 12 / Matric (a relevant certificate in Credit Management or Finance will be
advantageous).
o Minimum 23 years' experience in a debt collection environment, specifically dealingwith government and municipal debtors.
o Proficient in Excalibur (Predictive dialler; Power dialler; Click and dial).o Must have working knowledge and experience in SAP (Solar, Moonsoft and Sage
Advantageous)o Strong communication and negotiation skills (verbal and written).
o Computer literacy MS Office (Excel, Word, Outlook).
o Ability to work under pressure and meet collection targets.
o Attention to detail and high levels of accuracy.