Call centre agents
Pro Tem Recruitment Johannesburg
Call Centre Agents (6-Month Contract with Possible Extension)
- Location: Johannesburg
My client is looking for Call Centre Agents to join their team on a six-month contract, with the possibility of going permanent based on performance.
Responsibilities:
- Answering & Routing Calls: Manage incoming calls by greeting students and parents, and directing them to the correct departments using advanced call-routing systems.
- Problem Solving: Assist students with queries (registrations, graduations, refunds) and provide real-time solutions.
- Customer Engagement: Build rapport with students and parents to ensure a personalized, positive customer experience.
- Documentation: Record all customer interactions accurately in CRM systems for follow-up and future reference.
- Follow-Up: Schedule callbacks, send follow-up emails, and escalate issues to higher-level support when necessary.
Barratt and CoJohannesburg
Key Responsibilities
• Lead and motivate a team of call centre agents, fostering a customer-first culture.
• Ensure smooth triage and handling of incoming calls, prioritising urgent customer needs.
• Coach and mentor agents to develop...
The Recruitment CouncilJohannesburg
I am looking for Call Centre Agents with sales experience to join my client in the financial services industry. A minimum requirement is 1st language afrikaans speakers. Please send me your CVs / Referrals as soon as possible.
E -...
Scorpex RecruitmentJohannesburg
Job Title: Call Centre Agent Debt Collection
(Government & Municipal Entities) x 4
Department: Collections
Location: Roodepoort
Salary: R 5500 R6000 (dependant on experience)
Job Purpose: To recover outstanding debts from government departments...