Intern: Service Operation Assistant
Ebutsi Holdings (Pty) Ltd Johannesburg
Role Overview
The Service Data Analyst supports after-sales operations by collecting, analysing, and reporting on service performance data. This role plays a key part in identifying trends, improving service processes, and supporting operational efficiency through data-driven insights and project coordination.
Key ResponsibilitiesI. Service Data Analysis & Reporting
- Collect and analyse after-sales service data (e.g., repair volumes, AFR, defect rates, response times)
- Prepare weekly, monthly, and ad hoc reports
- Monitor key performance indicators such as first-time fix rate, customer satisfaction, and response time
- Identify data anomalies and support root cause analysis
- Participate in initiatives to improve after-sales service processes and reduce operational costs
- Support special projects (e.g., AFR improvement, quality enhancement, system implementation)
- Assist in developing and standardising operating procedures (SOPs) and service guidelines
- Track project progress and report on outcomes
- Manage documentation, reporting, and meeting minutes
- Assist with meeting preparation and follow-up on action items
- Support issue resolution and ensure timely closure
- Perform ad hoc tasks as required by management
Work Location：
Chloorkop, Edenvale
SydsenJohannesburg
Main Responsibilities:
• Assist and support the Operations & Logistics manager in managing the operational fleet consisting of forklifts and other handling equipment, including general maintenance;
• Maintain accurate records of forklift operators...
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Role Overview
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