[ref. r41160016] Cape Town - Health Care Administrator / Receptionist
The therapists and teachers collaborate regularly to develop the best treatment approaches for a variety of injuries, pain issues, and sports improvement goals.
Qualifications & Skills:- Education: High school diploma or equivalent (Medical Office Assistant certification a plus).
- Experience: 1+ years in a medical receptionist or administrative role (preferred).
- Technical Skills: Proficiency in EHR systems. We use Bookem
- Soft Skills:
- Strong communication and interpersonal skills.
- Multitasking and time management abilities.
- Professionalism and empathy when dealing with clients.
- Other Requirements: Knowledge of medical terminology, insurance processes, and HPCSA compliance.
- Fast-paced clinical setting.
- May require standing for long periods and handling occasional stressful situations.
The Health Centre Administrator (HCA) is the first and last point of contact for patients and visitors at our clinic.
This role requires excellent customer service and organisational skills, and the ability to manage administrative tasks efficiently.
The receptionist ensures smooth front-office operations by scheduling appointments, managing patient visits and treatment plans, handling billing, and providing support to the team.
Additionally this person is responsible for overseeing the tidiness of the whole clinic and organising repairs and if and when necessary. The HCA is the only person in the centre who is in contact with every client coming in and therefor required to make sure communication between the various therapists runs smoothly.
A keen interest in health and fitness is necessary. Often clients will ask for advice and while we do not want our HCA to provide any medical advice, it is necessary to understand telephone enquiries and be able to figure out the best starting point for the client.
Key Responsibilities: Client Interaction & Customer Service:*
- Greet clients and visitors in a friendly, professional manner.
- Answer phone calls, emails and WhatsApps, schedule appointments, and respond to inquiries.
- Oversee all schedules, plan ahead for repeat clients, ensure changes in schedules are
- Provide general information about clinic services
- Maintain our booking system.
- Manage client schedules, ensure that prior to the departure the next step in treatment has been
- Collect money, create invoices, bill correctly
- Coordinate with all healthcare provide
- Manage office supplies and ensure the reception area is tidy.
- Assist with patient flow and notify staff of emergencies.
- Follow HPCSA guidelines to maintain patient confidentiality.