Medical Receptionist

Industry: Healthcare / Medical Administration

Our client, a high-volume and well-established Medical Centre, is seeking an experienced Medical Receptionist to join their dynamic team. This role is ideal for a confident, detail-oriented individual who thrives in a fast-paced environment and is passionate about patient care and operational excellence.

Key Responsibilities

• Greet and assist all patients in a professional and compassionate manner.
• Manage patient queries, appointments, and walk-ins.
• Maintain and update patient records with accuracy and confidentiality.
• Open new patient files, ensuring complete documentation.
• Call Handling
• Professionally manage incoming calls and redirect them to the relevant departments.
• Respond to patient inquiries via phone and email in a timely manner.

• Capture payments (cash, card, EFT), issue receipts, and balance tills daily.
• Reconcile charge sheets and ensure accurate data submission.
• Inform patients of outstanding balances and ensure payment collection prior to departure.
• Document payment arrangements and unresolved accounts for credit control follow-up.

• Efficiently book and manage patient consultations and follow-up visits.
• Coordinate appointments based on doctor availability and patient needs.

• File patient records, lab results, and specialist reports in designated systems.
• Prepare daily financial reports and ensure reconciliation of all transactions.
• Ensure patients leave with a printed invoice or statement.

• Adhere to patient confidentiality and practice data protection policies.
• Ensure all documentation is filed and stored in compliance with medical regulations.

• Process specialist referral authorizations and injury-on-duty documentation.
• Submit related paperwork accurately and within required timeframes.

• Monitor and replenish essential supplies (patient files, script pads, sick notes).

Requirements:

Minimum Qualifications:

• Matric (Grade 12) – essential
• A valid driver’s license and own transport – advantageous

Experience:

• 3–5 years in a similar medical receptionist/administrative role – essential
• Experience in a high-volume, fast-paced medical environment – highly advantageous

Technical Skills:

• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Familiarity with medical billing software and administrative tools
• Experience with Elixir Classic – advantageous

Remuneration:

• Market-related, based on experience