Technical Services Supervisor

Technical Services Supervisor

Type: Permanent, on-site

Why the Role Exists

The after-sales service function does not scale past the owner, and it is now costing money in three visible ways:

1. Warranty claims are not being recovered. Parts are being replaced and either billed to clients who dispute it, or absorbed without claims being lodged against the manufacturer.
2. Commissioning and asset records are incomplete, so warranty entitlement can't be established quickly when a client queries an invoice.
3. Faults are being treated symptomatically. Components get replaced without a documented root cause, so the same failure recurs and the warranty position can't be defended.

We need someone to own the service function end-to-end and turn it from reactive callouts into a managed, profitable department.

• Job planning and scheduling technician diaries, callout prioritisation, response-time commitments, minimising weekend and after-hours premium work.
• Spares and stock control critical spares holding for the brands we carry, van stock, reorder levels, lead-time management on imported parts.
• Warranty administration commissioning register, entitlement checks, claim lodgement and recovery against manufacturers, and the technical write-up that supports a claim or defends a rejection.
• Fault management root-cause discipline on every significant failure: diagnostic sequence, photographic evidence, findings recorded on the job card.
• Technician supervision allocation, quality of workmanship, training plans, safety and compliance, and developing the team as it grows.
• Client-facing technical authority explaining a finding to a chef or a facilities manager and holding the line on a charge when the finding supports it.

• Trade-tested / red seal in electrical, refrigeration, or millwright.
• 5+ years on commercial catering, laundry, or refrigeration equipment in a service capacity.
• Confident on 3-phase 400V control circuits.
• Experience with administering manufacturer warranty claims.
• Stock or spares control experience, ideally with imported parts.
• Valid driver's license, clean record, comfortable on client sites.
• Legible, disciplined written reporting.

• Exposure to European premium brands.
• Previous experience supervising technicians.
• Gas competence.
• Experience with a service management or ERP system.

Function: Technician - Field