Front Office Receptionist
Phoenix Recruitment Hout Bay
Duties:
Attend to all guest needs, including but not limited to registration, check in`s, check outsKindly and promptly address guest inquiries, requests, and matters of concern
Provide information about hotel services, amenities, and local attractions
Coordinate with other hotel departments to fulfil guest needs and requests
Manage reservations, cancellations, and room assignments and all front desk related tasks
Ensure all relevant policies and procedures are adhered to
Complete all relevant end of day activities and reporting
Maintain and adhere to relevant health and safety protocols as required
Process relevant payment processes
Answer and respond to incoming calls with the appropriate telephone etiquette
Process payments, handle cash, and maintain accurate records
Maintain a tidy and organized front desk area
Answer emails, assisting guests with enquiries and invoicing
Perform other duties and tasks as operationally required
Requirements:
Grade 12Recognized Hospitality Qualification preferred
At least 5 years experience in a 5* hotel
Attuned to exceptional guest experiences
Excellent interpersonal skills
Some reservations experience will be an advantage
Familiar with Benson will be an advantage
Trustworthy & reliable
Wild Dreams HospitalityHout Bay
This exclusive 5-star boutique lodge is nestled on the shores of Hout Bay, offering breathtaking ocean and mountain views in a serene, secluded setting. Renowned for its exceptional service and intimate atmosphere, it provides guests with a world...
Phoenix RecruitmentHout Bay
Requirements:
Grade 12
Diploma in Hotel or Food & Beverage Management
At least 4 years food and beverage service experience in a 4/5* Hotel Restaurant of which 2 years should be in a management or supervision role.
Computer literate with working...
Bright Search Recruitment (Pty) LtdHout Bay
requests, etc.
Language skills
As mentioned, English fluency is essential. Local languages (Afrikaans, Xhosa) helpful. Additional foreign languages (German, French, Dutch, etc) are a plus in luxury tourism in Cape Town / Hout Bay.
Legal / regulatory...