Director of Revenue & Reservations
Director of Revenue & Reservations
Luxury Safari & Hospitality Group | Tanzania & Regional Operations
Location: Cape Town South Africa | Arusha Tanzania (with regional leadership oversight)Employment Type: Permanent | Executive Leadership Position
Lead Commercial Excellence Across Luxury Safari Operations
An exceptional opportunity exists for an experienced and commercially astute hospitality leader to join a prestigious luxury safari and travel operation in East Africa.
We are seeking a Director of Revenue & Reservations to lead and integrate reservations, revenue management, yield optimisation, and destination management booking functions across a portfolio of premium safari lodges, camps, and experiential travel products.
This is a strategic and operational leadership role responsible for delivering commercial performance, reservation excellence, systems optimisation, operational coordination, and an exceptional end-to-end guest booking experience.
The successful individual will lead multi-location teams and serve as a key executive partner in aligning commercial strategy, guest experience, operational execution, and long-term business growth.
The Opportunity
This role sits at the intersection of:
- Revenue Optimisation
- Reservations Excellence
- Commercial Strategy
- Guest Journey Management
- Systems Transformation
- Leadership Across Multiple Teams & Locations
You will oversee integrated functions spanning reservations, yield management, DMC bookings, safari logistics, reporting, and operational delivery.
Key Responsibilities
Revenue & Yield Leadership- Drive revenue growth strategies across multiple luxury camps, lodges and safari products.
- Lead pricing optimisation, occupancy planning, inventory control and demand forecasting.
- Monitor booking pace, seasonality and competitor positioning.
- Maximise commercial performance across ADR, RevPAR, occupancy and profitability targets.
- Manage allocation controls, availability strategies and booking optimisation.
- Lead end-to-end reservations operations and guest booking management.
- Ensure exceptional standards across enquiries, confirmations, amendments and guest communication.
- Build scalable reservation processes and operational SOPs.
- Maintain service consistency and booking accuracy across all channels.
- Oversee logistics bookings including transfers, flights, accommodation movements and itinerary execution.
- Ensure seamless handover between commercial and operational teams.
- Strengthen alignment between reservations and field operations.
- Champion modernisation across reservation platforms, PMS environments, CRM tools and reporting systems.
- Drive automation, workflow optimisation and operational efficiency initiatives.
- Improve data integrity, dashboard reporting and decision-making visibility.
- Identify opportunities to introduce practical AI-enabled improvements.
- Lead and develop multi-functional teams across multiple locations.
- Build a culture of accountability, collaboration and continuous improvement.
- Coach managers and support succession planning initiatives.
- Foster strong relationships across Sales, Finance, Operations and Guest Experience teams.
- Deliver executive reporting on:
- Revenue performance
- Occupancy trends
- Forecasting accuracy
- Conversion metrics
- Productivity and operational efficiency
- Translate insights into actionable business recommendations.
Candidate Profile
We are looking for a commercially driven leader who combines strategic capability with operational depth.
Minimum Requirements
Qualifications- Degree or Diploma in Hospitality Management, Tourism, Commerce, Business Management or related field.
- Minimum 10 years’ experience within:
- Luxury hospitality
- Safari operations
- High-end travel environments
- Destination management operations
- Minimum 5 years in a senior leadership capacity.
- Strong revenue and yield management expertise.
- Advanced reservations and booking systems experience.
- Commercial and financial acumen.
- Data-driven decision-making capability.
- Strong operational planning and systems leadership.
Leadership Attributes
The ideal candidate will:
- Lead with humility and confidence.
- Be highly collaborative and emotionally intelligent.
- Thrive in complex, multi-stakeholder environments.
- Balance strategic thinking with hands-on execution.
- Remain calm under pressure and solutions focused.
- Build trust across diverse teams and cultures.
Success in This Role
Success will be measured through:
- Revenue growth and commercial performance
- Reservation excellence and booking accuracy
- Improved operational efficiency
- Technology and reporting advancement
- Team engagement and retention
- Enhanced guest journey execution
Interested?
If you are a commercially driven hospitality leader ready to shape the future of luxury safari operations and lead high-performing teams across revenue, reservations and guest delivery functions, we would love to hear from you.
Apply now with your detailed CV and executive profile to: