Customer Service Coordinator
Persona Staff Cape Town
RESPONSIBILITIES:
- Sales Administration
- Maintain and update sales records, reports, and databases.
- Liaise with the sales team to ensure accurate and timely order fulfilment.
- Monitor sales targets and assist in preparing performance reports.
- Manage and coordinate exports to various clients.
- Manage and coordinate orders from receipt to despatch.
- Customer Care
- Ensure all customer complaints and queries are resolved professionally and efficiently.
- Ensure a positive customer experience through excellent communication and problem-solving.
- Oversee after-sales support and service delivery.
- Analyse customer feedback to drive continuous improvement.
- Matric.
- Diploma or degree in related field.
- Proven experience in sales administration and customer service roles.
- Proficiency in CRM and sales management tools.
- Problem solving skills.
- Strong organizational and multitasking abilities
- Excellent communication and interpersonal skills.
- Customer-focused mindset with a commitment to quality service.
West Coast PersonnelCape Town
Key Requirements:
• 2 to 4 years relevant experience in a service admin, dispatch, or coordination role
• In-depth knowledge of the coffee, beverage, refrigeration, or QSR sector is highly advantageous
• Exceptional time management and multitasking...
Dante PersonnelSomerset West, 41 km from Cape Town
Minimum requirements:
• Matric plus a relevant tertiary qualification will be advantageous
• 2 - 3 yearsâ experience in service coordination, helpdesk, or operations support
• Experience working closely with clients and service technicians...
Status StaffingSomerset West, 41 km from Cape Town
A recent professional profile photo is to accompany your application
EMPLOYMENT TYPE : Permanent
SECTOR : Service Coordination
BASIC SALARY : Market Related
START DATE : A.S.A.P / Immediate
REQUIREMENTS:
• Matric
• Tertiary qualifications...