Service Coordinator

Key Requirements:

• 2 to 4 years relevant experience in a service admin, dispatch, or coordination role
• In-depth knowledge of the coffee, beverage, refrigeration, or QSR sector is highly advantageous
• Exceptional time management and multitasking abilities
• Reliable, punctual, with a strong attendance record
• Proficient in Microsoft Outlook, Excel, and Word, with the aptitude to quickly learn new software systems
• Experience with XERO, GeoOp, On-Key, or Accelerate platforms will be a strong advantage
• Own reliable transport
• Excellent interpersonal and communication skills, both verbal and written
• Ability to quickly understand the companys goals, products, and services
• Strong organizational, creative, and analytical thinking skills
• Comfortable working both independently and collaboratively in a fast-paced, dynamic environment

Key Responsibilities:

• Coordinate and facilitate equipment repairs for clients
• Monitor and manage service calls and technicians within an assigned region to ensure compliance with Service Level Agreements (SLAs)
• Collaborate closely with field supervisors to ensure efficient dispatch of service calls
• Support field technicians and service agents through work order management and technical support facilitation
• Maintain professional communication with client management and store partners to meet all service requirements
• Handle customer service requests and inquiries via phone and email promptly and professionally