Guest Liaison

apartmentKhula Placements placeStellenbosch calendar_month2026/04/24

GUEST LIAISON

Stellenbosch

Salary: R20 000

A luxury hospitality environment is seeking a detail-driven and service-focused Guest Liaison to ensure a seamless and personalised guest experience from pre-arrival through to departure.

This role is highly administrative and centres around pre-planning, coordinating bespoke itineraries, and ensuring all guest expectations are anticipated and exceeded.

Key Responsibilities

Respond to all incoming emails and reservation enquiries within a 2-hour turnaround time
Assist guests with restaurant reservations, tours, and transfers
Maintain full knowledge of hotel rates, including rack, contracted, and promotional offers
Review all upcoming bookings for accuracy prior to guest arrival
Ensure guest history profiles are accurately maintained and utilised
Handle all Special Attention Guests with precision and care
Coordinate daily arrival communications to all departments by 10h00
Prepare and manage booking notes on a rolling two-week cycle
Assist with reservations and administrative duties as required

Minimum Requirements

Grade 12 (Matric)
Qualification in Hospitality, Travel, or Tourism (preferred)
2–3 years’ experience in concierge and/or reservations
Experience working with PMS systems
Strong computer literacy (MS Outlook, Word, Excel)
Excellent command of English; additional languages advantageous
Must have reliable transport
Comfortable engaging with high-end and discerning clientele

Key Attributes

Highly organised with strong attention to detail
Professional and well-presented
Strong communication and interpersonal skills
Ability to work under pressure in a fast-paced environment
Proactive, solutions-driven, and service-oriented

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