Client Services & Operations Support Officer

Client Services & Operations Support Officer

Asset Loans & Vehicle Finance | Full-Time | Cape Town

Summary

Looking for a detail-oriented Client Services & Operations Support Officer to support asset-backed lending and vehicle finance operations. This role combines client interaction, collections, and hands-on operational support in a fast-paced financial services environment.

Key Responsibilities

• Manage inbound and outbound communication with clients regarding asset loan and vehicle finance facilities.
• Conduct collections activities, including payment follow-ups, arrears management, and resolution of client queries.
• Maintain professional, compliant, and clear communication at all times.
• Identify and escalate delinquent accounts and potential risk issues where required.
• Maintain accurate records of all client interactions and collection activities.

• Provide administrative support to the Vehicle Finance function, including:
• Vehicle licensing and registration coordination
• Monitoring and administration of vehicle insurance
• Tracking and monitoring financed vehicles
• Assisting with onboarding and ongoing administration of financed assets
• Ensure all documentation is complete, accurate, and easily retrievable.
• Support internal reporting relating to collections, vehicle status, and operational metrics.
• Assist with ad hoc operational tasks and reporting as required.
• Contribute to continuous improvement of processes, controls, and overall client experience.

• Strong client service orientation with a firm but professional approach to collections.
• Excellent verbal and written communication skills.
• High attention to detail with strong organisational abilities.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Comfortable handling sensitive financial conversations with clients.
• Reliable, accountable, and able to work independently while supporting a wider team.
• Proficient in Microsoft 365 (Outlook, Excel, Word).

• Experience in collections, client services, finance administration, or vehicle finance.
• Familiarity with vehicle licensing, insurance processes, or asset-backed lending.
• Experience working with CRM systems or loan administration platforms.
• Exposure to operational reporting and process improvement initiatives.