Technical Support Agent
Elite Search Cape Town R 20/month
What You'll Do:
- Serve as the main contact for customers experiencing technical difficulties, delivering top-notch support and ensuring high satisfaction levels.
- Diagnose, troubleshoot, and resolve technical issues with skill and efficiency.
- Escalate complex cases as needed and work closely with internal teams for timely solutions.
- Support customer integrations, utilizing APIs, plugins, and SQL knowledge (an advantage!).
- Identify customer needs proactively to drive an exceptional user experience.
Requirements:
- Fluency in German and a good technical aptitude, ideally with experience in software or technical support.
- Excellent problem-solving abilities and communication skills.
- Patience, empathy, and a customer-focused mindset.
- Ability to work independently, manage time effectively, and stay organised.
- Familiarity with support ticketing systems and documentation practices.
If youre ready to make an impact in a fast-paced, global environment and bring your technical expertise to a team that values innovation and customer satisfaction, apply now!
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