Customer Support Agent
FOUR POINT 0 Cape Town
The Customer Support Agent is responsible for managing incoming customer interactions across phone, email, and other communication channels. The role ensures accurate information delivery, efficient order processing, and timely Level 1 issue resolution for sales, technical, and operational queries.
This position is essential in upholding customer satisfaction and driving operational excellence.
Responsibilities- Manage and resolve customer queries via phone, email, and other communication platforms.
- Provide clear and accurate product and service information.
- Process orders efficiently in the system and liaise with relevant teams.
- Conduct Level 1 troubleshooting and escalate unresolved issues when necessary.
- Maintain comprehensive and accurate records of customer interactions.
- Adhere to service level agreements and uphold quality standards.
- NQF Level 4 or equivalent in Electrical, Mechatronics, or a related technical field.
- 2+ years experience in a customer support role.
- Strong verbal and written communication skills.
- Ability to multitask and prioritise in a fast-paced environment.
- Working knowledge of ERP and Workspace systems.
- Experience in a technical or industrial environment.
- Familiarity with sales order processing systems.
- Problem-solving and conflict resolution skills.
SA Commercial (Pty) LtdCape Town
Experience
• Previous experience in a contact centre or customer service environment (billing/medical billing experience preferred).
• Minimum Grade 12 / equivalent qualification.
• Exposure to billing, invoicing, or financial processes advantageous...
Call Centre StaffingCape Town
Key Responsibilities:
• Submit and track porting requests (POVs, CLOAs)
• Manage supplier follow-ups and challenge rejections
• Investigate failed migrations
• Activate migrations and update stakeholders
• Provision circuits via carrier portals
KeenCape Town
where you come in.
About The Role
We’re hiring a Bilingual French/English Customer Support Agent to support one of our high-growth global clients providing payment services to merchant app stores and their end-user customers.
In this role, you’ll...