Customer Support Agent
Call Centre Staffing Cape Town
Key Responsibilities:
- Submit and track porting requests (POVs, CLOAs)
- Manage supplier follow-ups and challenge rejections
- Investigate failed migrations
- Activate migrations and update stakeholders
- Provision circuits via carrier portals
- Maintain daily WIP updates
- Own orders end-to-end across departments
- Update 999 address records
- Update contract and billing systems
- Coordinate multi-technology orders
- Schedule engineers and manage diaries
- Support internal sales with availability requests
- Process cancellations and amendments
- Calculate early termination fees
- Coordinate cease dates and prevent billing leakage.
Essential Requirements:
- 1+ year telecoms order delivery experience
- Experience with BT Openreach or Tier 1 carrier portals
- Exposure to cloud or IT telecoms products.
- Strong attention to detail and written communication
- Proficient in Microsoft Office (Outlook, Excel, Word, PowerPoint)
- Ability to manage multiple telecoms orders simultaneously
- Comfortable working with portals, databases and IT systems
- Highly organised with strong time management skills
- Team player with proactive, can-do attitude
FOUR POINT 0Cape Town
The Customer Support Agent is responsible for managing incoming customer interactions across phone, email, and other communication channels. The role ensures accurate information delivery, efficient order processing, and timely Level 1 issue...
SA Commercial (Pty) LtdCape Town
Experience
• Previous experience in a contact centre or customer service environment (billing/medical billing experience preferred).
• Minimum Grade 12 / equivalent qualification.
• Exposure to billing, invoicing, or financial processes advantageous...
KeenCape Town
where you come in.
About The Role
We’re hiring a Bilingual French/English Customer Support Agent to support one of our high-growth global clients providing payment services to merchant app stores and their end-user customers.
In this role, you’ll...