Service Administrator
LMP RECRUIT Cape Town
MINIMUM REQUIREMENTS
- Grade 12, coupled with a minimum of 3 years administration/coordination experience in a Service department
- Experience in industries involving load testing, inspections, lifting equipment, mechanical services or similar technical fields
- Knowledge of safety procedures and job-site requirements
- Valid Drivers Licence and own vehicle
- Prepare quotations for load testing, inspections, repairs and replacement equipment or services
- Review technical information, reports and customer requirements to determine necessary scope and pricing
- Maintain detailed records of quotes, job files and service documentation
- Follow up on outstanding quotes
- Plan, schedule and coordinate service jobs
- Assign appropriate Technicians
- Ensure that necessary tools, equipment and materials are arranged prior to job start
- Monitor job progress and adjust schedules as needed to meet customer deadlines
- Act as link between customers, Technicians and internal teams
- Provide customers with job updates, timelines and post-service documentation
- Coordinate site access, safety requirements, permits and any special project needs
- Support Technicians with relevant job information, documentation and logistical support
- Respond promptly to customer inquiries
- Resolve issues or escalate concerns to Management when necessary
- Process service reports, invoices, purchase orders and related paperwork
- Maintain service calendars, job boards and project trackers
- Assist the Service Manager with reporting, metrics and departmental planning as required
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