After Sales Manager/Key Accounts Manager (OEM)

Job Purpose

To develop and implement an effective and sustainable dealer sales strategy for the company brand in order to support dealers in aftersales issues.

Key Responsibilities

• Maintenance and Repairs.
• Ensure dealer network diagnose, test, adjust and repair systems of all company products in line with company Motors and Daewoo standards and procedures.
• Stock Holding.
• Age analysis: Ensure that % of dead stock at dealers falls within certain parameters set by the parts manager.
• Days of stock: ensure that dealers have 21 days of new vehicle service stock on hand; ensure that dealers have enough stock on hand according to their UIO.

• Repair Orders: Manage marketing actions.
• Upselling: Conduct job card audits , battery tester, and related technical reports and the job card analysis as per the process requirement; identify problems and implement and monitor solutions.

• Dealer Skill level: determine current skills level at dealer and support dealer to comply with training requirements.
• Dealer Equipment: ensure dealers have the required level of tooling and that these are up to date in terms of licencing.

• Mark dealer annually; identify which areas need to improve; develop action plans to improve areas; implement actions; monitor actions until next marking

• Analyze CSI data; Identify trends; query result of CSI; monitor CSI action plans as well as DSI results and implement action plan.

• Compile aftersales reports for all regions based on KPIs.
• Ensure receipt of data for aftersales reports.

• Liaise with clients regarding their specific needs.
• Ensure effective after-sales communication is carried out with fleet customer.
• Follow up on customer care queries.
• Provide a support function to workshop front line staff in dealing with customers.
• Ensure communication channels between managers and dealers are efficient and effective.
• Ensure proper corporate image is portrayed and communicated to all relevant parties.
• Assist dealerships with suggestions on how to improve image.

Desired Experience & Qualification

• Grade 12 Qualification.
• Certified/Qualified as a Diesel Technician.
• Completed apprenticeship.
• A recognised qualification in business development or transport management.

• 3 years after sales experience, as a regional aftersales manager and exposure to dealer networks.
• 5 years experience as a qualified technician.
• 2 years experience in service management.

Competencies

Critical Knowledge of:

• Business Unit Technical knowledge.
• Legal knowledge.
• Technical knowledge.
• Relevant legislation.
• Knowledge of automotive/retail industry.
• Understanding of Sales and Marketing principles.
• Corporate governance requirements.

Skills:

• Written communication and Business writing skills
• Analytical Skills
• Verbal Communication
• Assertiveness and Negotiation skills
• Problem solving
• Networking and Business etiquette
• Professional selling skills in aftersales function

Attributes:

• Conceptual Thinking.
• Customer service orientation.
• Deadline driven.
• Flexibility and Pro-active.
• Attention to detail.
• Results orientation.