Rooms Division Manager

• RSA ID and legal residence essential
• Minimum 2 years' experience as a Rooms Division Manager within a 5-star hotel environment
• Strong operational knowledge of Front Office, Housekeeping, Reservations, and Guest Relations
• Proven leadership and team management skills
• Excellent guest relations and customer service ability
• Strong understanding of room revenue management and occupancy optimisation
• Experience with hotel property management systems and reservation platforms
• Excellent communication, organisational, and problem-solving skills
• Strong attention to detail and quality standards
• Ability to manage multiple departments and priorities effectively
• Professional, hands-on, and service-driven approach
• Own transport essential
• Stable employment history preferred
• Hospitality qualification advantageous

• Oversee the daily operations of the Rooms Division Department
• Manage Front Office, Housekeeping, Reservations, and Guest Relations teams
• Ensure exceptional guest experiences and service delivery standards
• Monitor room inventory, occupancy levels, and operational efficiencies
• Maintain high standards of cleanliness, presentation, and guest comfort
• Handle guest feedback, complaints, and service recovery professionally
• Train, mentor, and develop departmental staff
• Ensure compliance with company policies, procedures, and hospitality standards
• Conduct regular departmental inspections and audits
• Assist with budgeting, reporting, forecasting, and departmental cost controls
• Drive continuous improvement initiatives to enhance guest satisfaction and operational performance

• Salary Negotiable (DOE)
• Live-out position

LOCATION: Plettenberg Bay Western Cape